Solutions Engineer (Product Expert), Housing

Company: Confidential - Late-stage AI company in housing and healthcare
Location: New York, NY or San Francisco, CA (4-5 days in office)
Compensation: $150,000 - $200,000 + competitive equity
Employment Type: Full-time
Visa Sponsorship: Visa transfers (OPT, H-1B transfer)

About the Company

A late-stage AI company integrating AI agents into housing and healthcare workflows, from leasing and maintenance to scheduling and intake.

The Role

Our client is hiring a Solutions Engineer (3-7 years) to be the go-to technical expert for its housing product verticals after implementation. You will bridge customers, CSMs and engineering, own deep product knowledge, and be pulled in whenever a customer needs real technical firepower.

What You Will Do

• Act as the dedicated technical expert for a housing product vertical (leasing, maintenance or CRM), supporting CSMs and customers.
• Dig into customer data and API integrations to diagnose issues and spot trends.
• Serve as the technical escalation point and work with engineering on code-level fixes.
• Support onboarding and data migration for new platform rollouts, including the company's upcoming Future Platforms product.
• Feed insights back to engineering, product and customer success.

What You Bring

• 3-7 years as a Solutions Engineer or similar post-sales technical role at a SaaS company
• Strong post-sales experience (purely pre-sales profiles are not a fit)
• A technical background (CS, engineering or equivalent) and comfort at the data and API layer
• Customer-facing communication of complex technical concepts
• Startup experience preferred

Tech Stack

CRM tools (e.g. Salesforce), support ticketing (e.g. Zendesk, Jira), API integrations, SaaS platforms, AI/automation workflows